About Starluck Travel

We used Starluck for our trip to Masai Mara in December 2023 and there were errors in their itinerary and miscommunication around park fees: - The itinerary they shared upon booking included a game drive on the 3rd day and this was canceled without notifying us. The trip was advertised as "3-days of unlimited game drives" on Instagram and this is completely FALSE. If anything it is around ~1 day in the park and you pay for two nights at the lodge. This is extremely inefficient because you spend about 12-14 hours roundtrip driving back and forth from Nairobi to the Mara (not including all the wasted time with pick-ups and drop-offs in the shared vehicle for several different lodges), for less than 12 hours total in the park. - We also triple-checked the park fees with the travel agent before booking, checked that 1 day of fees is valid for a 24-hour period, and confirmed with several messages in writing that there would be no additional fees, only to find out that the daily park fees were higher and only valid for 12 hours than advertised when we entered the park on day 1. They said that these park fees had changes recently; however, the change was made on July 1st 2023 so they should have been well aware of this. This made it even more frustrating that we were not able to have sufficient time in the park given how much we were unexpetedly paying. After several messages and phone calls during our vacation, explaining these errors to their team, they finally came back with a 'resolution' - rather than any kind of refund, they offered a credit voucher for a future booking for less than a mere $10 USD per person (for 2 people in the book), which is less than 5% of the total booking cost! Of course, we don't plan to use their service again and we rejected their voucher. Don't fall for their false advertising and book with an agency that provides accurate information about their safaris.

Not having dealt with online agencies before, I was skeptical and hesitant about them. But they handled me well and my booking actualised and I had a memorable weekend at the Sun N Sand hotel thanks to them! I give them 5 stars for excellent service! 🥂 To many more future dealings...

Steve patiently walked through with us as we kept making 1001 last minute changes. Best travel companion hands down

Thank you for helping my family organise a weekend stay in Nakuru. Communication was prompt, clear and concise. And despite the short notice you guys came through. Definitely using your services for any travelling needs we may have in the future.

Booked a trip with them for Tsavo Saltlick and they did a marvelous job. Highly recommend working with them and will definitely book again

This is the probably the worst safari experiences I ever had with Startluck Travel. We had a group of 8 people and booked a 10-day with 9-night package service with them. The two drivers (also the guides) assigned to us were totally unprofessional, especially the guy who name is Carlos. The driver Carlos has been playing the game during the safari with us all the time. For example, during one of the safari days, he left and dropped us in the middle of the game drive and asked us to join the other group to continue the drive, as he told us he needed to go to pick up the park tickets and had his car have maintenance service. Also, one of the days, he just disappeared and remained unreachable for the entire day, as a result, we lost one day to experience the game drive and were left in the hotel for doing nothing. The company Starluck did NOTHING and was unable to resolve the issue after receiving our reports and complaints, which was totally a disappointment. That being said, this is ABSOLUTLY not a company to recommend.

Great tour and an excellent safari package.

StarLuck Travel Ltd planned a safari for my family and I to Nakuru National Park during the festive holidays and the experience was fantastic. The booking was on short notice but James came through and delivered a very nice Safari Landcruiser that exceeded our expectations. The driver came earlier than expected and was really patient with us as we prepared to leave. He is very professional and has a good understanding of the animals found in the park. He took us to the park and brought us back safely. I would recommend them for all your safari plans. Asanteni sana StarLuck Travel Ltd!

You want a travel agency that screams, customer oriented, affordability, awesome guidance? Starluck is it. They are actually the best in the market. Have used them 3 times and I don't regret, value for money 😊

Trustworthy and efficient your company. Helped us secure most affordable deal to Watamu. I highly recommend.

I just got back from Kenya but had horrible experience with Starluck Travel. We were a group of 8 people and assigned with 2 drivers, but one of the drivers who name is Carlos was totally a jerk and left us in the middle of the game drive during the day, and the next day, he just disappeared and remained unreachable for the entire day and lef us in the hotel for doing nothing. It was a total disaster to book the safari with this company and it ruined my entire trip and experience.

Had the best vacation ever for my son's 2nd birthday. Customer service is top notch, all my questions were answered well by James. And it was a smooth transition during the journey to coming back. I highly recommend starluck, give them all your monies 🙌🙌. Thank you so much

Thank you Starluck Travel for organising such an amazing trip for me and my partner. Everything went quite smooth at the hotel and they handled us very well. I commend you for your professionalism and effeciency, your customer service is excellent. Keep up the good work!

I had an amazing trip to Amboseli. The tour guide / driver was excellent in all ways. The Ol Tukai Lodge was perfect. Nothing could have been better. The game drive Sunday morning was fantastic. I could see lions walking with the sunrise in the background. Very beautiful. I also got to see all the elephants I wanted to see. Thank you Starluck Travel and Doreen for arranging this tour!