From the Mekong Delta to Siem Reap (port-to-port cruise)
From the Mekong Delta to Siem Reap (port-to-port cruise)
$2380
From the Mekong Delta to Siem Reap (port-to-port cruise)
9 Days Starting in Ho Chi Minh City and ending in Tonlé Sap
Visiting: Ho Chi Minh City, Châu Đốc, Chợ Gạo, Cái Bè, Sa Déc, Phnom Penh, Kampong Chhnang, Tonlé Sap
Tour Overview
From the heights of the Himalayas to the southern coasts of the South China Sea, winding over 2,700 miles, the Mekong is much more than just irrigation for Indochinaeverywhere it flows, it fascinates men and shapes their lives. Come take an expedition on this grand and plentiful water snake, from Ho Chi Minh City, still largely influenced by the French colonial days, to Phnom Penh, then Tonle river, following the footsteps of Henri Mouhot. Our meditative trip takes you along the Mekong River on board a ship combining charm and colonial-style comfort.
Itinerary
Day 1 : Ho Chi Minh City
Location: Ho Chi Minh City
Meet at the Liberty Central Riverside Hotel restaurant between 11:30 a.m. and 12:30 p.m. Lunch at the hotel. In the afternoon, we will tour the city: Reunification palace, Notre Dame cathedral and Central Post office. We'll visit Cholon, the Chinese-influenced section of the city, including its hectic market and Ba Thien Hau Pagoda dedicated to the sea goddess Mazu. After comfortably settling into your cabins, we'll introduce our crew at a welcome cocktail, have dinner and spend the night on board downtown.
Meet at the Liberty Central Riverside Hotel restaurant between 11:30 a.m. and 12:30 p.m. Lunch at the hotel. In the afternoon, we will tour the city: Reunification palace, Notre Dame cathedral and Central Post office. We'll visit Cholon, the Chinese-influenced section of the city, including its hectic market and Ba Thien Hau Pagoda dedicated to the sea goddess Mazu. After comfortably settling into your cabins, we'll introduce our crew at a welcome cocktail, have dinner and spend the night on board downtown.
Romantically referred to by the French as the Pearl of the Orient, Ho Chi Minh City today is a super-charged city of sensory overload. Motorbikes zoom day and night along the wide boulevards, through the narrow back alleys and past vendors pushing handcarts hawking goods of all descriptions. Still called Saigon by most residents, this is Vietnam's largest city and the engine driving the country's current economic resurgence, but despite its frenetic pace, it's a friendlier place than Hanoi and locals will tell you the food—simple, tasty, and incorporating many fresh herbs—is infinitely better than in the capital.This is a city full of surprises. The madness of the city's traffic—witness the oddball things that are transported on the back of motorcycles—is countered by tranquil pagodas, peaceful parks, quirky coffee shops, and whole neighborhoods hidden down tiny alleyways, although some of these quiet spots can be difficult to track down. Life in Ho Chi Minh City is lived in public: on the back of motorcycles, on the sidewalks, and in the parks. Even when its residents are at home, they're still on display. With many living rooms opening onto the street, grandmothers napping, babies being rocked, and food being prepared, are all in full view of passersby.Icons of the past endure in the midst of the city’s headlong rush into capitalism. The Hotel Continental, immortalized in Graham Greene's The Quiet American, continues to stand on the corner of old Indochina's most famous thoroughfare, the rue Catinat, known to American G.I.s during the Vietnam War as Tu Do (Freedom) Street and renamed Dong Khoi (Uprising) Street by the Communists. The city still has its ornate opera house and its old French city hall, the Hôtel de Ville. The broad colonial boulevards leading to the Saigon River and the gracious stucco villas are other remnants of the French colonial presence. Grisly reminders of the more recent past can be seen at the city's war-related museums. Residents, however, prefer to look forward rather than back and are often perplexed by tourists' fascination with a war that ended 40 years ago.The Chinese influence on the country is still very much in evidence in the Cholon district, the city's Chinatown, but the modern office towers and international hotels that mark the skyline symbolize Vietnam's fixation on the future.
Meet at the Liberty Central Riverside Hotel restaurant between 11:30 a.m. and 12:30 p.m. Lunch at the hotel. In the afternoon, we will tour the city: Reunification palace, Notre Dame cathedral and Central Post office. We'll visit Cholon, the Chinese-influenced section of the city, including its hectic market and Ba Thien Hau Pagoda dedicated to the sea goddess Mazu. After comfortably settling into your cabins, we'll introduce our crew at a welcome cocktail, have dinner and spend the night on board downtown.
Romantically referred to by the French as the Pearl of the Orient, Ho Chi Minh City today is a super-charged city of sensory overload. Motorbikes zoom day and night along the wide boulevards, through the narrow back alleys and past vendors pushing handcarts hawking goods of all descriptions. Still called Saigon by most residents, this is Vietnam's largest city and the engine driving the country's current economic resurgence, but despite its frenetic pace, it's a friendlier place than Hanoi and locals will tell you the food—simple, tasty, and incorporating many fresh herbs—is infinitely better than in the capital.This is a city full of surprises. The madness of the city's traffic—witness the oddball things that are transported on the back of motorcycles—is countered by tranquil pagodas, peaceful parks, quirky coffee shops, and whole neighborhoods hidden down tiny alleyways, although some of these quiet spots can be difficult to track down. Life in Ho Chi Minh City is lived in public: on the back of motorcycles, on the sidewalks, and in the parks. Even when its residents are at home, they're still on display. With many living rooms opening onto the street, grandmothers napping, babies being rocked, and food being prepared, are all in full view of passersby.Icons of the past endure in the midst of the city’s headlong rush into capitalism. The Hotel Continental, immortalized in Graham Greene's The Quiet American, continues to stand on the corner of old Indochina's most famous thoroughfare, the rue Catinat, known to American G.I.s during the Vietnam War as Tu Do (Freedom) Street and renamed Dong Khoi (Uprising) Street by the Communists. The city still has its ornate opera house and its old French city hall, the Hôtel de Ville. The broad colonial boulevards leading to the Saigon River and the gracious stucco villas are other remnants of the French colonial presence. Grisly reminders of the more recent past can be seen at the city's war-related museums. Residents, however, prefer to look forward rather than back and are often perplexed by tourists' fascination with a war that ended 40 years ago.The Chinese influence on the country is still very much in evidence in the Cholon district, the city's Chinatown, but the modern office towers and international hotels that mark the skyline symbolize Vietnam's fixation on the future.
Day 2 : Châu Đốc Chợ Gạo / Chợ Gạo
Location: Châu Đốc, Chợ Gạo
We'll leave by coach for the Cu Chi tunnels, an immense network of underground tunnels that were used by Viet Cong soldiers as hiding spots during combat, as well as serving as communication and supply routes, hospitals, food and weapon caches. Lunch will be served on board. Visit the Museum of Vietnamese History. We'll then set out to cross the very narrow Chao Gao Canal. Night on board.
We'll leave by coach for the Cu Chi tunnels, an immense network of underground tunnels that were used by Viet Cong soldiers as hiding spots during combat, as well as serving as communication and supply routes, hospitals, food and weapon caches. Lunch will be served on board. Visit the Museum of Vietnamese History. We'll then set out to cross the very narrow Chao Gao Canal. Night on board.We'll leave by coach for the Cu Chi tunnels, an immense network of underground tunnels that were used by Viet Cong soldiers as hiding spots during combat, as well as serving as communication and supply routes, hospitals, food and weapon caches. Lunch will be served on board. Visit the Museum of Vietnamese History. We'll then set out to cross the very narrow Chao Gao Canal. Night on board.
Châu Đốc Châu Đốc
Day 3 : Chợ Gạo Cái Bè / Cái Bè Sa Déc / Sa Déc
Location: Chợ Gạo, Cái Bè, Sa Déc
We continue our cruise to My Tho along the magnificent Chao Gao Canal. Visit of a bee farm and enjoy some honey tea and exotic fruit. Lunch on board. Well discover a brick and pottery factory as well as a traditional factory producing puffed riced, rice-paper wrappers used to make nems, and rice alcohol*. Night on board.
We continue our cruise to My Tho along the magnificent Chao Gao Canal. Visit of a bee farm and enjoy some honey tea and exotic fruit. Lunch on board. Well discover a brick and pottery factory as well as a traditional factory producing puffed riced, rice-paper wrappers used to make nems, and rice alcohol*. Night on board.We continue our cruise to My Tho along the magnificent Chao Gao Canal. Visit of a bee farm and enjoy some honey tea and exotic fruit. Lunch on board. Well discover a brick and pottery factory as well as a traditional factory producing puffed riced, rice-paper wrappers used to make nems, and rice alcohol*. Night on board.
Chợ Gạo Chợ Gạo
Chợ Gạo Cái Bè / Cái Bè Chợ Gạo Cái Bè / Cái Bè
Day 4 : Sa Déc Châu Đốc / Châu Đốc
Location: Sa Déc, Châu Đốc
Visit the former house of Huynh Thuy Le, the man who Marguerite Duras based her book The Lover on. After our excursion, enjoy some free time in Sa Dec. Well return on board our ship and have lunch. Sailing towards Cambodia. Night on board.
Visit the former house of Huynh Thuy Le, the man who Marguerite Duras based her book The Lover on. After our excursion, enjoy some free time in Sa Dec. Well return on board our ship and have lunch. Sailing towards Cambodia. Night on board.Visit the former house of Huynh Thuy Le, the man who Marguerite Duras based her book The Lover on. After our excursion, enjoy some free time in Sa Dec. Well return on board our ship and have lunch. Sailing towards Cambodia. Night on board.
Sa Déc Sa Déc
Day 5 : Châu Đốc Phnom Penh / Phnom Penh
Location: Châu Đốc, Phnom Penh
Located on the border between Cambodia and Vietnam, the prosperous city of Chau Doc has developed around fish and fish farming. Well visit the Tay An Pagoda and the Ba Chua Xu Temple. Lunch on board. Arrival in the evening in Phnom Penh. Dinner on board. We'll remain in port overnight.
Located on the border between Cambodia and Vietnam, the prosperous city of Chau Doc has developed around fish and fish farming. Well visit the Tay An Pagoda and the Ba Chua Xu Temple. Lunch on board. Arrival in the evening in Phnom Penh. Dinner on board. We'll remain in port overnight.Located on the border between Cambodia and Vietnam, the prosperous city of Chau Doc has developed around fish and fish farming. Well visit the Tay An Pagoda and the Ba Chua Xu Temple. Lunch on board. Arrival in the evening in Phnom Penh. Dinner on board. We'll remain in port overnight.
Phnom Penh, Cambodia’s busy capital, sits at the junction of the Mekong and Tonlé Sap rivers. It was a hub for both the Khmer Empire and French colonialists. On its walkable riverfront, lined with parks, restaurants and bars, are the ornate Royal Palace, Silver Pagoda and the National Museum, displaying artifacts from around the country. At the city’s heart is the massive, art deco Central Market.
Phnom Penh, Cambodia’s busy capital, sits at the junction of the Mekong and Tonlé Sap rivers. It was a hub for both the Khmer Empire and French colonialists. On its walkable riverfront, lined with parks, restaurants and bars, are the ornate Royal Palace, Silver Pagoda and the National Museum, displaying artifacts from around the country. At the city’s heart is the massive, art deco Central Market.
Day 6 : Phnom Penh
Location: Phnom Penh
We'll enjoy a tour of the fabulous Royal Palace, one of the most impressive examples of Cambodian architecture, and its Silver Pagoda. Onward to visit the National Museum. After lunch in town, you can pay a visit to the Tuol Svay Prey School, a former detention, torture, and execution center run by the Khmer Rouge during the civil war. Afterwards, enjoy some free time at the market. As we get back on board, we will enjoy an Apsara dance show. Dinner and overnight on board, in the port of Phnom Penh. Free evening.
We'll enjoy a tour of the fabulous Royal Palace, one of the most impressive examples of Cambodian architecture, and its Silver Pagoda. Onward to visit the National Museum. After lunch in town, you can pay a visit to the Tuol Svay Prey School, a former detention, torture, and execution center run by the Khmer Rouge during the civil war. Afterwards, enjoy some free time at the market. As we get back on board, we will enjoy an Apsara dance show. Dinner and overnight on board, in the port of Phnom Penh. Free evening.
Phnom Penh, Cambodia’s busy capital, sits at the junction of the Mekong and Tonlé Sap rivers. It was a hub for both the Khmer Empire and French colonialists. On its walkable riverfront, lined with parks, restaurants and bars, are the ornate Royal Palace, Silver Pagoda and the National Museum, displaying artifacts from around the country. At the city’s heart is the massive, art deco Central Market.
We'll enjoy a tour of the fabulous Royal Palace, one of the most impressive examples of Cambodian architecture, and its Silver Pagoda. Onward to visit the National Museum. After lunch in town, you can pay a visit to the Tuol Svay Prey School, a former detention, torture, and execution center run by the Khmer Rouge during the civil war. Afterwards, enjoy some free time at the market. As we get back on board, we will enjoy an Apsara dance show. Dinner and overnight on board, in the port of Phnom Penh. Free evening.
Phnom Penh, Cambodia’s busy capital, sits at the junction of the Mekong and Tonlé Sap rivers. It was a hub for both the Khmer Empire and French colonialists. On its walkable riverfront, lined with parks, restaurants and bars, are the ornate Royal Palace, Silver Pagoda and the National Museum, displaying artifacts from around the country. At the city’s heart is the massive, art deco Central Market.
Day 7 : Phnom Penh Kampong Chhnang / Kampong Chhnang
Location: Phnom Penh, Kampong Chhnang
Visit of Koh Chen, a small village where craftspeople specialize in silver and copper work. Lunch on board.Visit of the beautiful Vihara at the Wat Kampong Tralach Leu pagoda. To access the pagoda we need to cross the village of Kampong Tralach, moving along a small road that runs perpendicular to the river in the middle of magnificent rice fields. Our ship will remain anchored overnight.
Visit of Koh Chen, a small village where craftspeople specialize in silver and copper work. Lunch on board.Visit of the beautiful Vihara at the Wat Kampong Tralach Leu pagoda. To access the pagoda we need to cross the village of Kampong Tralach, moving along a small road that runs perpendicular to the river in the middle of magnificent rice fields. Our ship will remain anchored overnight.
Phnom Penh, Cambodia’s busy capital, sits at the junction of the Mekong and Tonlé Sap rivers. It was a hub for both the Khmer Empire and French colonialists. On its walkable riverfront, lined with parks, restaurants and bars, are the ornate Royal Palace, Silver Pagoda and the National Museum, displaying artifacts from around the country. At the city’s heart is the massive, art deco Central Market.
Visit of Koh Chen, a small village where craftspeople specialize in silver and copper work. Lunch on board.Visit of the beautiful Vihara at the Wat Kampong Tralach Leu pagoda. To access the pagoda we need to cross the village of Kampong Tralach, moving along a small road that runs perpendicular to the river in the middle of magnificent rice fields. Our ship will remain anchored overnight.
Phnom Penh, Cambodia’s busy capital, sits at the junction of the Mekong and Tonlé Sap rivers. It was a hub for both the Khmer Empire and French colonialists. On its walkable riverfront, lined with parks, restaurants and bars, are the ornate Royal Palace, Silver Pagoda and the National Museum, displaying artifacts from around the country. At the city’s heart is the massive, art deco Central Market.
Phnom Penh Phnom Penh
Day 8 : Kampong Chhnang Tonlé Sap / Tonlé Sap
Location: Kampong Chhnang, Tonlé Sap
Visit of Kampong Chhnang, one of the largest fishing ports on Tonle Sap Lake. Here they also have many fish farms. The region is best known for its fine traditional pottery which is a major source of revenue for the entire country.Tasting of some local products. Lunch on board. We'll then continue our cruise. Cocktail and gala dinner tonight. Our ship will remain anchored overnight.
Visit of Kampong Chhnang, one of the largest fishing ports on Tonle Sap Lake. Here they also have many fish farms. The region is best known for its fine traditional pottery which is a major source of revenue for the entire country.Tasting of some local products. Lunch on board. We'll then continue our cruise. Cocktail and gala dinner tonight. Our ship will remain anchored overnight.Visit of Kampong Chhnang, one of the largest fishing ports on Tonle Sap Lake. Here they also have many fish farms. The region is best known for its fine traditional pottery which is a major source of revenue for the entire country.Tasting of some local products. Lunch on board. We'll then continue our cruise. Cocktail and gala dinner tonight. Our ship will remain anchored overnight.
Kampong Chhnang Kampong Chhnang
Day 9 : Tonlé Sap
Location: Tonlé Sap
Disembarkation and transfer to the hotel Lotus Blanc(1) (ships: RV Indochine I and RV Lan Diep) and the hotel Sofitel Angkor(1) (ship : RV Indochine II) in Siem Reap. End of our services around 12:30 p.m.Please do not book your flight before 3:30 p.m.
Disembarkation and transfer to the hotel Lotus Blanc(1) (ships: RV Indochine I and RV Lan Diep) and the hotel Sofitel Angkor(1) (ship : RV Indochine II) in Siem Reap. End of our services around 12:30 p.m.Please do not book your flight before 3:30 p.m.Disembarkation and transfer to the hotel Lotus Blanc(1) (ships: RV Indochine I and RV Lan Diep) and the hotel Sofitel Angkor(1) (ship : RV Indochine II) in Siem Reap. End of our services around 12:30 p.m.Please do not book your flight before 3:30 p.m.
Ship Details
Lan Diep
Ship Overview
The RV Lan Diep, a 22 cabin river ship, elegantly crosses the Mekong river. Inspired by the Mekong’s ancient tradition of riverboat building, it perfectly blends into the green and authentic scenery along the river. Its hull, covered with exotic wood of ancient style, gives it a refined look.
The size of the RV Lan Diep provides a feeling of intimacy and well-being, accentuated by its wooded decoration and its top-of-the-range comfort facilities. On board, enjoy all the amenities and spaces offering comfort and serenity to make your cruise an unforgettable moment.
Ship Details
Ship Name:
Lan Diep
Adults Only Areas:
no kids
Ship Children Facilities:
none
Smoking Areas:
some
Ship Size:
mini
Ship Style:
classic
Ship Type:
river
Ship Kind:
Riverboat
Ship Language:
en
Ship Capacity:
44
Ship Crew Count:
21
Number of Decks:
3
Number of Cabins:
22
Number of Large Cabins:
0
Ship Launch Year:
2007
Ship Length (Meters):
50 M
Ship Width (Meters):
10 M
Deck Plans
Main Deck
Double Cabin
Pont Principal
Lower Cabins
Pont Soleil
Salon BarSun Loungers
Pont Superieur
RestaurantCusineUpper Cabins
Sun Deck
Lounge / BarOpen & Covered AreaFrontal Viewing Area
Upper Deck
RestaurantKitchenDouble Cabin
Cabins
The Lan Diep cabins are spacious (16 square meters), comfortable and luminous with their two big windows.
Cabins (Grade 2PL_PP 2PL_PS GLS_PP GLS_PS 2PL_FAM )
There are 22 cabins onboard.Cabins are spacious and comfortable, with plenty of light (16 m²).Conveniences: All cabins are exterior-facing and equipped with two low beds that can be joigned together, large storage space, private bathroom with shower, air-conditioning, safe, hairdryer, dresser. Toiletries are available for your use. Onboard Wi-Fi.
Twin Room With 1 Spare Bed (Grade 2PL_FAM )
Spacious and comfortable cabin equipped with two beds (with optional twin-bed configuration), private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the main deck with window overlooking the exterior passageway, it offers a panoramic view.AmenitiesCabins are spacious and comfortable, with plenty of lightConveniences: All cabins are exterior-facing and equipped with two low beds that can be joined together, large storage space, private bathroom with shower, air-conditioning, safe, hairdryer, dresser. Toiletries are available for your use. Onboard Wi-Fi.Facilities / Services on board:Onboard shopLecturesLibrary with classic literatureWi-FiLaundry service (In Phnom Penh)
Main Deck 2 Adjustable Twin Beds (Grade GLS_PP )
Spacious and comfortable cabin equipped with two beds (with optional twin-bed configuration), private bathroom with shower and bath products, safe, hairdryer. Located on the main deck with picture window, it offers a panoramic view of the landscapes.AmenitiesCabins are spacious and comfortable, with plenty of light (16 m²).Conveniences: All cabins are exterior-facing and equipped with two low beds that can be joined together, large storage space, private bathroom with shower, air-conditioning, safe, hairdryer, dresser. Toiletries are available for your use. Onboard Wi-Fi.Facilities / Services on board:Onboard shopLecturesLibrary with classic literatureWi-FiLaundry service (In Phnom Penh)
Upper Deck 2 Adjustable Twin Beds (Grade GLS_PS )
Spacious and comfortable cabin equipped with two beds (with optional twin-bed configuration), private bathroom with shower and bath products, telephone, satellite TV, safe, hairdryer, air-conditioning, radio and wardrobe with hangers. Located at the main deck with window overlooking the exterior passageway, it offers a panoramic view.AmenitiesCabins are spacious and comfortable, with plenty of light (16 m²).Conveniences: All cabins are exterior-facing and equipped with two low beds that can be joined together, large storage space, private bathroom with shower, air-conditioning, safe, hairdryer, dresser. Toiletries are available for your use. Onboard Wi-Fi.Facilities / Services on board:Onboard shopLecturesLibrary with classic literatureWi-FiLaundry service (In Phnom Penh)
Cabins (Grade 2PL_PP 2PL_PS )
There are 22 cabins onboard.Cabins are spacious and comfortable, with plenty of light (16 m²).Conveniences: All cabins are exterior-facing and equipped with two low beds that can be joigned together, large storage space, private bathroom with shower, air-conditioning, safe, hairdryer, dresser. Toiletries are available for your use. Onboard Wi-Fi.
Dining
Lan Diep has a restaurant and a bar.
Restaurant
Located on the upper deck, this panoramic restaurant is where all your meals are served during the cruise. You can enjoy traditional dishes prepared by a local chef.
Entertainment
More information coming soon.
Lounge & Bar
It will be pleasant to stroll on the sun deck while enjoying a panoramic view of the landscape. Deckchairs are also available.
Swimming Pool
Rest and relax in the pool while admiring the beautiful scenery.
Enrichment
Excursions
We offer on all our cruises numerous and surprising excursions. You may prefer to stay aboard our cruise ships and enjoy the tranquillity, but we have an extensive range of excursions we offer that are great ways to discover each country in detail. (All excursions are optional)Always with the help of our guides, you will visit tremendous cities, picturesque landscapes, and great activities with our bike rides, scenic tours, tastings, whole days visits or evenings out to appreciate the cities by night.To offer you the best experience, we offer classic or discovery excursion packages, the latter offering atypical tours, original themes or even helicopter flights.
Kids and Teens
Please note: There are no children's facilities onboard this ship.
Health & Fitness
Please note: There are no health and fitness facilities onboard this ship.
Gratuities
Tipping habits vary from country and culture. At CroisiEurope, they are collected centrally in a box at reception at the end of the stay and shared equally between all members of the crew.
This token from our passengers shows that they appreciated the quality of the services and the attention they received during the cruise at all levels.
A tip between £5 and £10 per day per person is an average, but each passenger is, of course, free to give what they want.
An envelope is deposited for this purpose in your cabin during your last evening on board. Slip it in the box provided for this purpose at the reception before disembarking.
Useful Information
Age Restrictions
Reservations from minors shall not be accepted by the travel agency but must be made by the parents or other adults of more than 18 years of age with the necessary authorisations. Minors of under 18 years of age are not permitted to travel on board unaccompanied. They must be accompanied by parents or adults of more than 18 years of age. No alcoholic beverages shall be served to minors on board. Proof of the customer’s age may be requested by the ship’s personnel.
Babies on board: bring your own equipment
Due to space constraints, our ships do not have "baby" equipment on board.If you are travelling with an infant or baby, please be sure to bring the necessary supplies and equipment, such as a travel cot, a pushchair, a child carrier, nappies, etc.For children over 1 year old, remember to book age-appropriate menus at the time of booking. For your comfort, we can warm baby bottles and food for your children.
Dietary Requirements
Please advise the reservation agent at time of booking of any special dietary requirements you may have and they will make every effort to accommodate your request.
Disabled Facilities
All passengers shall ensure that they are medically, physically and / or in a psychic way fit to undertake a trip without endangering their life or the life of others. No medical services are offered aboard our ships. Any passenger with a physical or mental incapacity, limited capacity of mobility, having an illness requiring treatment or medical care, or pregnant women should inform the travel agent at the time of booking. No reservations can be accepted for passengers whose physical or mental condition is likely to render their participation in the cruise or in the vacation impossible or dangerous for themselves or others, or who require forms of care or assistance impossible to guarantee aboard ship, notably because of unsuitable infrastructure. Some suppliers (hoteliers, airlines and cruise companies, etc) may require a medical certificate confirming that the passenger is fit to travel or they may refuse to accept the booking if they feel that they will be unable to guarantee any assistance or treatment deemed necessary for the health and well-being of the passenger. Participation in the voyage and in excursions is subject to the condition of the passenger having sufficient mobility. If necessary, the disabled may be accompanied at their own expense to obtain the required assistance.If CroisiEurope considers it strictly necessary for the safety and comfort of the passenger, bookings of persons with disabilities or reduced mobility will be subject to the condition that a companion able to assist the disabled or mobility-impaired passenger be present. This requirement is entirely dependent on CROISIEUROPE’s assessment of the safety related needs of the disabled or mobility-impaired passenger and may vary from one route to another and/or from one boat to another.If the disabled or reduced mobility person requests and requires special assistance (care, supervision), they must be accompanied by a companion who can provide the required assistance at their own expense.All personal accidents, diversions or forced stopover costs disrupting the course of the cruise shall be at the liability of the passenger having concealed his unfitness to travel.We recommend the wearing of footwear suitable for life aboard and for excursions with non-slip soles.Some vaccinations, although not mandatory, may be recommended by health authorities.
Dress Code
During the day, you will be more comfortable in a casual outfit.We advise you to bring clothes that are not very wrinkled, or that can easily be transported after ironing at your house, because there are no ironing facilities on board our fleet.Remember to dress according to the weather, the season and the environment of your cruise: light suits and swimsuits for warm weather; sweater or jacket for cooler weather; sweatshirt, rain gear and small umbrella.Do not forget to bring comfortable walking shoes in your suitcase. They will be very useful during our excursions!Regarding dinners, cocktails and galas, it is advisable to dress up a little more without the need, for gentlemen, necessarily to wear a jacket and tie.Finally, on any excursion, when you visit places of worship, make sure to opt for an appropriate outfit, neither too light nor too undressed, so as not to be prohibited entry.
Health
There is no nurse or doctor on board the boats of our fleet. In the event of an emergency, the purser will contact the nearest hospital or medical service, the boat will make stop-over so that medical care can be provided as quickly as possible to the person.A defibrillator is available on board each boat. On board, at least two people hold the Lifeguard Rescuer at Work certificate and have been trained to use this device.If you are worried about a health problem, please consult your doctor before going on your cruise and undergo a complete check-up. We remain at your disposal in case of emergency.Finally, do not forget to bring any medication packaged in their labeled boxes) and the corresponding prescriptions. Have them renewed if necessary before your departure.
Languages on Board
The official languages ??on board our ships are French and English.Our team members and tour guides speak English fluently. They also speak other major European languages, such as German, Italian and Spanish.Indeed, CroisiEurope has more than 19 different nationalities among its employees (French, Germans, Austrians, Hungarians, Spaniards, Italians, Portuguese, Filipinos ...)On board, menus, information about the cruise, shore excursions, and important messages are communicated in French and in English. They may also be advertised in another language, depending on the nationality of the passengers on board.
Safety on board
All our ships (except the African Dream) are certified Bureau Veritas.Life jackets and life buoy are located in your cabins as well as on the sun deck.During the presentation of the crew, all safety insctructions will be provided.For safety reasons, it is forbidden to smoke on board any of our fleet , as it is a closed environment. However, smokers are invited to go to the sun deck, where ashtrays are provided.Animals are not accepted on board.
Smoking Policy
For safety reasons, it is forbidden to smoke on board any of our fleet , as it is a closed environment. However, smokers are invited to go to the sun deck, where ashtrays are provided.
Special Diets & Allergies
Please inform us at the time of your booking whether you require a special diet or suffer from allergies. Our cook will offer you a fully adapted and tasty menu.
Taking Care of Our Environment
CroisiEurope’s longstanding environmental position focuses on nature as our most valuable asset.We consider ourselves pioneers in our field, as our commitment to protecting the environment goes above and beyond our legal obligations. We are continually reflecting on how we can expand our green efforts.After conclusive tests carried out on the Seine River with our partner AS Energy, our ships now use GTL fuel. Gas-to-Liquid fuels combust more uniformly and result in lower emissions.Here are other environmental initiatives we would like to share with you:Installation of water-saving devices on our ships that reduce freshwater consumption by 35% and, as a consequence, the amount of wastewater produced.Installation of on-board water fountains that filter public water and transform it into quality drinking water, saving 23 tons of plastic per year.Installation of wastewater evacuation systems on our entire fleet that are emptied into wastewater treatment facilities or urban sewer systems during ports of call.Installation of a wastewater recipient connected directly to the city sewer system at the CroisiEurope dock.All of our ship engines (Green Ship Label) respect the strictest European standards against pollution to help reduce greenhouse gas emissions.The latest onboard technology helps limit fuel consumption when cruising.We have insulated the ventilation in our engine rooms to reduce noise pollution.At ports, we systematically connect to power supply terminals (Powerlock connectors) whenever possible, and for our own docks, we are investing in these newer installations. In addition, most of our ships are equipped with energy-efficient electrical devices.In winter, our ships are moored at river ports with electrical terminals that power the vessels, which helps reduce noise and pollution.In Paris, we are providing excursions on electric buses that are quieter and pollute less, to everyone’s advantage.For the replacement of bath towels, we are trying to raise our passengers’ awareness using written messages and announcements.CroisiEurope follows the criteria outlined by Imprim’Vert in regards to environmentally friendly printing. All of the documents printed at our company is done so with vegetable-based inks on unbleached paper.All of our waste is sorted and compacted on board before being recycled.All food waste and biowaste are collected and converted into biogas by specialised companies.Used engine oil is collected and transformed by onshore specialists.We use biodegradable and environmentally friendly cleaning products.Exterior paints contain no pollutants.Plastic straws and cups have been replaced by biodegradable paper.Our company is affiliated with E2F, Entreprises Fluviales de France which brings together players in our sector to orchestrate collective actions regarding the immense challenges that lie ahead.
Wheelchair Accessibility
CroisiEurope welcomes passengers with reduced mobility and endeavors to facilitate their access to both the facilities on board and on the available excursions. Before booking, our company requires passengers with reduced mobility to mention their specific needs to their travel agent, so that they can be offered the most suitable ship.People with reduced mobility or have trouble getting around can benefit from adapted cabins on some of the boats in our fleet.Please note that our three-deck ships have lifts allowing direct access to various bridges, as well as the dining room, lounges and toilets suitable for reduced mobility people.Our ships with 2 decks, meanwhile, are well thought-out in terms of layout, so common facilities (restaurant, lounge bar, reception) on one level: the main deck, which also has cabins.Some of our excursions can cause difficulties for people with reduced mobility (walking for several hours, destabilizing floor coverings, elevation, etc.), participation in some excursions and travel is subject to the sufficient mobility of the passenger.
Wi-Fi & Internet Access
All the company's European fleet are equipped with free Wi-Fi for passengers. This internet connection is available in all lounges / bars and receptions. The Wi-Fi is free to use.For passengers who do not have computer equipment, we have equipped each boat (except those on the Volga, Mekong, and Africa) with a touch pad that can be lent to them when needed.
Check out our Q&As
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What documents will I receive before I travel?
All you need to know about the smooth running of your cruise is listed in your 'Travel Logbook', which you will receive before your cruise departure. It will be sent directly to you by email or by post before leaving.
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Personal expenses
The prices of our cruises are "all included on board", they include full board, drinks served with meals and at the bar (read the detail under heading "Package stay on board"). You are responsible for any personal expenses outside the boat, during excursions, purchases in our shop, or drinks that you choose from our special wine list and at the bar. How to pay on board? CroisiEurope only accepts euros on board the boats. We do not accept sterling, US dollars or any other currency. We do not accept travelers checks on board. Make sure you get euros before boarding, which will allow you to pay for all your purchases. CroisiEurope accepts American Express, Visa and MasterCard. You may wish to contact your bank or the company that issued your credit card to warn them that you are departing on holiday.
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What Ethical Travel credentials does the tour company have?
CroisiEurope’s longstanding environmental position focuses on nature as our most valuable asset. We consider ourselves pioneers in our field, as our commitment to protecting the environment goes above and beyond our legal obligations. We are continually reflecting on how we can expand our green efforts.
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Dress Code
During the day, you will be more comfortable in a casual outfit. We advise you to bring clothes that are not very wrinkled, or that can easily be transported after ironing at your house, because there are no ironing facilities on board our fleet. Remember to dress according to the weather, the season and the environment of your cruise: light suits and swimsuits for warm weather; sweater or jacket for cooler weather; sweatshirt, rain gear and small umbrella. Do not forget to bring comfortable walking shoes in your suitcase. They will be very useful during our excursions! Regarding dinners, cocktails and galas, it is advisable to dress up a little more without the need, for gentlemen, necessarily to wear a jacket and tie. Finally, on any excursion, when you visit places of worship, make sure to opt for an appropriate outfit, neither too light nor too undressed, so as not to be prohibited entry.
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Embarkation / disembarkation
Boarding and check-in on the ship is indicated on your boarding pass provided in your travel log. We ask that you respect this schedule. The ship itself is held to respect the schedules of navigation envisaged for the route, in order to respect the program of navigation throughout the cruise. If you arrive earlier in the day, you can generally leave most of your luggage on board our ships. Your agent can also inform our ships that you will be arriving earlier, when booking. At the end of the cruise, the landing is usually scheduled for 9:00 am for all passengers. In the event that we are responsible for your transfer to the airport, we will ensure that you arrive in time for your flight and connections.
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Your 'Travel Logbook'
All you need to know about the smooth running of your cruise is listed in your travel logbook, which you will receive before your cruise departure. It will be sent directly to you by email or by post before leaving. It will contain the following information: The port of embarkation / disembarkation; A voucher for airport / port / airport transfers if these have been booked through us; Boarding tickets to be handed in when you arrive on board; Any exchange vouchers (pre and post-routing, hotel nights, ...); Luggage tags; A presentation of the cruise programme; Useful information about the cruise; The list of proposed excursions.
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Languages spoken on board
Official languages on board : French and English.
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Can I join the tour once it has departed?
Missing your departure - this can happen for various reasons: a missed alarm call, a transport strike, an accident on the road, delays train or plane ... In this case, we ask you to notify us as soon as possible by calling the telephone numbers in your travel logbook. We will endeavour to do what is necessary to help you arrive safely.
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Tips
Tipping habits vary from country and culture. At CroisiEurope, they are collected centrally in a box at reception at the end of the stay and shared equally between all members of the crew. This token from our passengers shows that they appreciated the quality of the services and the attention they received during the cruise at all levels. How much should I leave? A tip between £5 and £10 per day per person is an average, but each passenger is, of course, free to give what they want. An envelope is deposited for this purpose in your cabin during your last evening on board. Slip it in the box provided for this purpose at the reception before disembarking.
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Free Date Changes
CroisiEurope Cruises allows you to make 1 free date changes, as long as the change is made at least 15 days before the start of the tour.
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Low Deposit
CroisiEurope Cruises requires a minimum deposit of 30% or the full booking value, whichever is less, with the final balance not due until 30 days before departure.
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Cancellation Policy
We don't charge a cancellation fee, here is a summary of croisieurope cruises charges.
Up to 90 days before tour starts: Forfeit 100% of deposit.
At 59 days before tour starts: Forfeit 50% of booking price.
At 8 days before tour starts: Forfeit 100% of booking price.