Rome, Florence & Venice - 8 days

The tour was very well organized from start to finish. The tour guide Patrizia was exceptional and very knowledgeable. The food was very good. We saw a lot of places in a short time but I wouldn’t have changed that as it was fast paced. The weather was so nice. Walking was great. Loved every minute!

The tour checked all the boxes, was thrilled with the amount we saw and things we did. Our tour guide was very informative and helpful. All around great trip.

Tour was amazing and the guide Nicole was full of fun and knowledge. However it would be better if the tour organisers in Italy provided details of laundromats etc near the place of stay. The accommodation after the tour ended was not up to the one we were booked in when we started the tour. It was tiny and very congested.

The tour was definitely fast paced. We saw a lot which is great. The only problem we had, was that Carani Tours did not receive the info from On The Go that said we need a twin room. Our guide had to contact all hotels to arrange for the correct type of room for us.

The trip was fantastic and tour guide Nacy was amazing, only suggestion would be to arrange pick up instead of having to arrange own way back to hotel

The trip was fantastic and tour guide Nacy was amazing, only suggestion would be to arrange pick up instead of having to arrange own way back to hotel

I have traveled with OTG multiple times both with them and their contracted companies but this was the first time that I felt the tour leader was not invested in my group tour. There were several different days, where we went on walking city tours and then at the end of the tour it was free time to explore but we were expected to make our own way back to the hotel. There were quite a few older folks and when questioned, she seemed irritated and shocked that we wanted help getting back to the hotel. She repeatedly pointed out in the itinerary that it was free time and we were on our own. One of the reasons I do group tours is so I don't have to figure out local transportation. I am fine with 'free time' then a meeting point and time, so that those who don't want to figure out how to get a taxi or bus back to accommodation can get safely back to the hotel. On the night local tour in Rome, the local guide took us to a taxi stop which routinely had taxi's every few minutes so that was fine, but in Florence that wasn't the case. Fortunately for me, I had a private tour of the Uffizzi Gallery and the local guide called for a taxi for me as apparently in Florence, you must order a taxi there aren't taxi stands with taxi's every few minutes. When Patrizia left us it was with a map and the hotel marked which she casually mentioned was a 40 minute walk away and the weather was off and on raining all day. This was also the plan for Venice, with her explaining that we needed to get a ferry and then the bus #5 to get back to the hotel. The group threw a fit and she finally arranged for those who wanted to make their way back at designated time (minimum 20 people) to get a ferry ride and bus back to the hotel, the majority of our group chose this option with a few making their own way. I loved the itinerary and the places visited, the hotels were fine but I was not impressed with Carrani Tours or their tour leader and wouldn't recommend them. I am unsure whether this is standard cultural behavior for Italian tour leaders, but all the local guides were super knowledgeable and friendly and were more assistance getting us to transport back to our hotel than the tour leader who was supposed to be the one we looked to.

Hello, We were expecting "on the go tours" not whatever was the name of the agency Hotel Raffaelo was the worst hotel ever, people in Italy are very rude, You shouldn't work with that hotel. The Raffaelo hotel doesn't have a kettle or iron, not even to borrow. they gave us the wrong room, with 2 beds. The Tour guide Patrizia, very rude, probably maners are lost in translation, her English is not good, not good enough for a tour guide. The food on the tour wasn't great, was good mostly but not great The tour guide in the Vatican smelled horrible and her english was terrible. Mara i think is her name. There are optional tours, but we weren't able to pay with credit card, which seemed shady, same with the dinner at hotel raffaelo, they made us pay cash for drinks.

The main tour was good however either end of the tour I was badly organised. I was not picked up on time on 3 occasions, the last pickup I was missed completely and they had to get me a taxi causing the whole day to be running late, wasting tickets I purchased separately as it was too late.

My partner and I were incredibly disappointed with this tour. The accommodation was very average and was at least 20 minutes drive from the main area of the cities.