Kyushu Onsen to Onsen

Check out our Q&As

• Do I need to have travel insurance?

  Yes! SpiceRoads insists that all clients must take out good travel insurance before joining one of our tours. There are inherent risks involved in cycling and mountain biking and we will not be liable for your medical expenses or evacuation in case of an accident. This insurance must include adequate coverage for any personal accident, medical expenses, injury, death and repatriation. Insurance should also provide coverage for cancellations or curtailment of the holiday. Clients should also ensure that there are no exclusion clauses limiting protection for any dangerous or unusual activities that might be included in their tour. If you join the tour without adequate insurance you may be disallowed from continuing on the tour without the right of refund. Clients are solely responsible for arranging their insurance and they should ensure that they are covered for the full duration of their tour. Your tour leader will ask for copies of your insurance before allowing you to join the tour. This protects both you and us.

• Is the trip guaranteed to depart and does it require a minimum number of people?

  There is a minimum number of participants (usually 2) required to enable the trip to go ahead. Once the minimum number is reached, the trip status will change from 'Available' to 'Guaranteed to Depart'. Once a trip is guaranteed to depart you are free to book your flights and make other travel arrangements. If the trip status is ‘Limited’ will mean we have only a small number of spaces available for booking. If you are unsure about the trip status, please contact us.

• Why hire a bike from SpiceRoads?

  SpiceRoads bikes are never just "fit for duty" but a key component of our riders’ tour experience and satisfaction. For tours with bike hire option, renting one of our bikes saves hassle, not to mention precious luggage allowance. All SpiceRoads tours use well-known makes of mountain, hybrid or road bikes (depending on the tour) with lightweight alloy frames, 24- to 27-speed gearing, v-brakes or disc brakes and Shimano components. Mountain bikes all have front suspension. We renew bikes in our fleet every two seasons. When in use, our bikes are well-cared for, including full service before each trip and daily cleaning while on tour. SpiceRoads tour support vehicles carry plenty of spares and extra tubes for every emergency.

• Do you have E-Bikes?

  Electric "pedal assist" e-bikes are available on select tours. E-bikes can help manage long distances and climbing terrain through the use of a pedal-activated electric motor. Unlike other e-bikes, "pedal assistedr" e-bikes feel more natural to the rider. We recommend e-bikes for riders interested in tours that might normally be too challenging for them, or for groups of riders with mixed ability. E-bikes provide assistance for long distance or more challenging terrain, but they can’t do all the work for you! Always chose a tour within the range of your own abilities to ensure your own enjoyment when exploring a new destination. Contact us for a complete list of e-bike available tours.

• What do I need to bring if I rent a SpiceRoads bike?

  Bikes rented for tours always come with a helmet, a single water bottle cage, and a standard saddle. If you prefer to bring your own saddle (just the saddle, not the seat post), additional water bottle cage, or SPD pedals, we will fit them to your bike for the tour. Don’t forgot to bring your shoes and cleats if you bring SPD pedals! Women specific seats are recommended for longer tours. We have a limited supply of gel seat covers to soften the ride, and of strap-on toe cages. Please enquire about adding these during your booking.